Shipping

Delivery time

Your order is delivered within 10 working days of being confirmed.

Rates

• France, standard delivery: €10.99, free on orders of €79.99 or more
• European Union: €22

The exact amount and the countries available for your address are shown at checkout, before you confirm your order.

Delays or delivery problems

If your order does not arrive within the stated time, write to us at contact@neochauffe.fr with your order number. In the event of a delay, you can ask us to deliver within a reasonable additional period and, if delivery does not take place within that period, cancel the sale and obtain a refund of the amounts paid.

On receipt, check the condition of the parcel. If it is damaged, let us know as soon as possible with photos.